Digital assistant
Digital Assistant
Benefit from our 24-hour first level support via the Digital Assistant. This can be easily accessed at the bottom left-hand side of the website.
The digital assistant will help you with the following questions:
- Product search
Helps you to find the right product.
Helps you to find the right product.
- Information about my order
Provides information on delivery times, tracking of orders that have already been dispatched, problem solving in the event of transport damage or incorrect deliveries or missing delivery documents and invoices.
Provides information on delivery times, tracking of orders that have already been dispatched, problem solving in the event of transport damage or incorrect deliveries or missing delivery documents and invoices.
- General questions
Here the assistant answers using AI from a database created by Akkushop-Switzerland. This database is regularly updated and optimised for you. If the digital assistant is unable to respond to your enquiry, your enquiry will be automatically forwarded from the chat to our second-level customer service. In such cases, you will receive a prompt response from our trained team by e-mail or telephone.
Here the assistant answers using AI from a database created by Akkushop-Switzerland. This database is regularly updated and optimised for you. If the digital assistant is unable to respond to your enquiry, your enquiry will be automatically forwarded from the chat to our second-level customer service. In such cases, you will receive a prompt response from our trained team by e-mail or telephone.
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